Refund policy

At Primebuz, we carefully check every order before dispatch. Returns and refunds are accepted only in genuine cases as mentioned below. Please read this policy fully before placing an order.

1. Return Eligibility

A return request will be accepted only if all conditions below are met:

  • The product received is wrong or defective

  • The return request is raised within 3 days of delivery

  • The product is unused, unwashed, and in original condition

  • A clear, complete unboxing video is shared showing:

    • The sealed package

    • The shipping label

    • The issue clearly visible

Returns without an unboxing video will not be approved under any condition.

2. Non-Returnable Items

Returns are not accepted in the following cases:

  • Change of mind or dislike after delivery

  • Normal wear and tear

  • Damage caused after use

  • Personal care, hygiene, or health products once opened

  • Products marked as non-returnable on the product page

3. Return Request Process

To request a return:

  • Email us at primebuz2026@gmail.com within 3 days of delivery

  • Share:

    • Order number

    • Reason for return

    • Unboxing video (mandatory)

Once approved, our team will guide you on the next steps. Return pickup is subject to service availability. In some cases, self-shipping may be required.

4. Exchange Policy

Exchanges are allowed only if the wrong product was delivered.

  • Exchange requests must be raised within 3 days of delivery

  • Exchange is allowed once per order

  • Exchange depends on product availability

  • Exchanges are not available for size, color, or preference changes

5. Refund Policy

After the returned product is received and inspected:

  • Approved refunds are processed to the original payment method

  • Refund timeline: 8–15 business days after approval

  • For COD orders, refunds are issued via bank transfer or UPI

  • Shipping charges (if any) are non-refundable

Refunds will be rejected if:

  • The product is used or damaged after delivery

  • Original packaging is missing

  • The unboxing video is not provided

  • The return request is outside the 3-day window

6. Order Cancellations

  • Orders can be cancelled only before dispatch

  • Once shipped, cancellation is not possible

  • Prepaid order refunds (if cancelled before dispatch) are processed within 1–2 working days

Repeated cancellations or refusal of orders may lead to account restrictions.

7. Damaged, Missing, or Wrong Items

If your order arrives damaged, incomplete, or incorrect:

  • Contact us within 24 hours of delivery

  • Share a clear unboxing video without cuts or edits

Claims raised without video proof will not be approved.

8. Contact Information

For return, exchange, or refund queries, contact:

Primebuz
Email: primebuz2026@gmail.com
Phone / WhatsApp: +91 63634 40742
Business Hours: Monday to Saturday, 10 AM to 6 PM