Shipping policy

At Primebuz, we aim to deliver your orders safely and on time across India. Please review this Shipping Policy before placing an order so you know exactly how delivery works.

1. Shipping Coverage

We offer Pan-India shipping to most serviceable pin codes. Orders are shipped through trusted courier partners such as Bluedart, Delhivery, XpressBees, ShadowFax, and Ecom Express. Courier partner selection depends on your delivery location.

2. Order Processing Time

  • Orders are processed within 1–2 working days after payment confirmation

  • Orders placed on Sundays or public holidays are processed on the next working day

  • Prepaid orders are given priority for dispatch

  • Cash on Delivery (COD) orders may require phone or WhatsApp confirmation before dispatch

Unconfirmed COD orders may be cancelled.

3. Estimated Delivery Time

Delivery timelines depend on your location:

  • Metro cities: 2–4 working days

  • Tier 2 & Tier 3 cities: 3–6 working days

  • Remote or rural areas: 5–8 working days

These timelines are estimates. Delays may occur due to courier issues, weather conditions, strikes, or other factors beyond our control.

4. Shipping Charges

  • Free shipping on orders above ₹499

  • A ₹49 shipping fee applies to orders below ₹499

  • Remote area surcharges may apply in rare cases and will be communicated before dispatch

5. Order Tracking

Once your order is shipped, you will receive:

  • A shipping confirmation via SMS or email

  • A tracking number with a link to track your shipment

If tracking details are not received within 48 hours of order placement, please contact our support team.

6. Delivery Delays and Unserviceable Areas

Primebuz is not responsible for delays caused by courier partners, natural events, lockdowns, or operational disruptions.

If your pin code becomes unserviceable after order placement, we will contact you and issue a full refund.

7. Missed or Undelivered Orders

  • If delivery fails due to customer unavailability, the courier may attempt re-delivery

  • If the order is returned to us due to unreachable contact details or address issues, re-dispatch may involve extra shipping charges

Please ensure your address and phone number are accurate at checkout.

8. Cash on Delivery (COD)

  • COD is available on select pin codes only

  • A COD handling charge may apply if shown at checkout

  • COD orders must be confirmed before dispatch

Repeated refusal of COD orders may lead to account restrictions.

9. International Shipping

Primebuz currently ships within India only. International shipping is not available at this time.

10. Contact Information

For shipping or delivery-related questions, contact us at:

Primebuz
Email: primebuz2026@gmail.com
Phone / WhatsApp: +91 63634 40742
Business Hours: Monday to Saturday, 10 AM to 6 PM